FAQ

Shipping

How much does shipping cost?
We offer FREE shipping on orders over US$ 39. Orders below US$ 39 are charged at a flat rate of US$ 12 shipped by express service.

Alternatively if you are based in the US or EU, we suggest you take a look at our listing on Amazon to save on shipping fee (and reduce carbon footprint for the 🌍):

Amazon US
Amazon UK
Amazon DE
Amazon FR
Amazon IT
Amazon ES
Amazon NL
Amazon SE (coming soon)
 

How long will delivery take?
United States: 2-4 working days
Canada: 2-5 working days
Europe: 2-7 working days
Australia: 5-9 working days
Hong Kong: 2-3 working days
Singapore: 5-9 working days
Japan, Korea, Taiwan: 5-9 working days
Rest of the world: 6 to 12 working days

Your order will be shipped out from our Hong Kong warehouse, you'll receive your tracking number shortly (24/48h) after placing your order, so you can see exactly when it’s scheduled to arrive.

The coronavirus pandemic has disrupted many flight routes, and our couriers may be delayed in delivering your parcel -- we are sorry. Please note that we cannot guarantee shipping times as we cannot predict service disruptions. 

NOTE: 👀To ensure you receive our shipping e-notification tracking #, please double check your spam folder or add "hello@sidebysidegear.com" to your address book 😉

 
Will you ship to my country?
We are proud to offer international shipping services that currently operate in over 62 countries around the world!


Do I have to pay duties and taxes?
All orders from SIDEBYSIDEGEAR.COM are shipped DDP (Delivered Duty Paid). You will not have to pay additional fees beyond the product price. If you get a local customs claim by any unfortunate reason, we will cover the cost! Drop us an email with the supporting claim document at hello@sidebysidegear.com

  

Exchange & Return

What is your return policy?
If you are not completely satisfied with your purchase or you would like to exchange your product, you may return the item(s) to us in its original condition within 30 days of receiving your order. 

Only items purchased directly from sidebysidegear.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documents. To make a return, please contact us by email at hello@sidebysidegear.com stating your full name and order # to obtain your RMA (Return Merchandise Authorization).

United States, United Kingdom, Hong Kong (FREE RETURN):
Customer based in above countries are eligible to receive a full refund on your order (return shipping fee included).  Upon receiving the item(s) with original packaging, refunds will be processed within 10 business days.

Everywhere else:
Customer is responsible for the return shipping fee unless stated otherwise. Upon receiving the item(s) with original packaging, refunds will be processed within 10 business days.


Cancelling Orders:
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel your order, you must contact us within 12 hours at hello@sidebysidegear.com including your full name & order number. Once the packaging and shipping process has started, it can no longer be cancelled and becomes subject to ‘Exchange & Return Policy above. 


Warranty

What is your warranty policy?
We provide a 3-year warranty on material and workmanship. If you have an issue with your item within the warranty period based on your purchase date, we will replace, refund or repair your product free of charge. This warranty does not cover abuse, unusual use or damaged otherwise caused by the customer outside of normal wear and tear. To proceed a warranty claim please email us at hello@sidebysidegear.com including: your full name, order #, video or photo of the faulty product (if applicable). Please note we do not offer the warranty to products without valid proof of purchase.

 


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If you have further inquiries regarding our product, please message us at hello@sidebysidegear.com
or
Facebook Messenger 💬