FAQ & CUSTOMER CARE

HOW MUCH DOES SHIPPING COST?

Zone 1: United States, United Kingdom & Asia

• Standard Shipping: $5.99 Flat Rate
• Orders $49.00 and up: FREE Shipping

Zone 2: Europe & Canada

• Standard Shipping: $7.99 Flat Rate
• Orders $69.00 and up: FREE Shipping

Zone 3: Rest of the World (including Australia)

• Standard Shipping: $12.99 Flat Rate
• Orders $99.00 and up: FREE Shipping
  
  

✈️ Taxes, Duties & Currency

• All import duties and local taxes are prepaid at checkout with zero surprise fees upon delivery.
• All listed shipping rates and order thresholds are in USD.

HOW LONG WILL DELIVERY TAKE?

Zone 1: United States, United Kingdom & Asia:

• Standard Delivery: 5–8 business days

Zone 2: Europe & Canada:

• Standard Delivery: 5–8 business days

Zone 3: Rest of the World (including Australia):

• Standard Delivery: 6–12 business days

WHERE DO YOU SHIP?
We ship worldwide to most international destinations! To verify if we deliver to your specific location and to calculate estimated shipping costs, simply enter your shipping address at checkout.

DO YOU SHIP TO PO BOXES?
No. Because we use express and international couriers (like FedEx and DHL), we cannot deliver to PO Boxes. Please provide a standard residential or business street address at checkout.


CAN I ORDER FROM AMAZON?
Yes, our products are currently available on Amazon US. You can visit our Amazon Store here: [SIDE BY SIDE Gear - Amazon Store].


CAN I CANCEL MY ORDER?
Yes, you can! Please email us as soon as possible at hello@sidebysidegear.com to ensure your parcel hasn’t shipped yet. If your parcel has already shipped, the shipping cost to return it will be at the customer's expense, as outlined in our Return Policy below.

WHAT CURRENCY ARE YOUR PRICES LISTED IN?
All prices on our store are listed and processed in USD (United States Dollars). If you are ordering internationally, your bank or payment provider will automatically handle the conversion to your local currency at checkout based on current exchange rates.

  

EXCHANGE & RETURN

WHAT IS YOUR RETURN POLICY?
If you are not completely satisfied with your purchase or you would like to exchange your product, you may return the item(s) to us in their original condition within 30 days of receiving your order. 

Only items purchased directly from sidebysidegear.com will be accepted; for products purchased from authorised retailers, please contact them directly to arrange your return. Returned items must be in their original packaging, including any accessories, manuals, and documents.

To make a return, please email us at hello@sidebysidegear.com

with your full name and order number, to obtain a Return Merchandise Authorisation (RMA). Your RMA must be clearly written on the label of the returned package for us to process your return. Shipments sent without an RMA number will be refused and returned to sender. No COD (cash on delivery) shipments will be accepted.

Unless the item is faulty or we made a mistake with your order, customers are responsible for the return shipping costs and must use a trackable service. Upon receiving the item(s) with original packaging, refunds will be processed within 10 business days to your original payment method (PayPal or credit card).

WARRANTY

WHAT IS YOUR WARRANTY POLICY?
We provide a Lifetime Warranty on materials and workmanship. If you have an issue with your item, we will replace, refund, or repair your product free of charge.

This warranty does not cover abuse, unusual use, or damage caused by the customer outside of normal wear and tear.

To proceed with a warranty claim, please email us at hello@sidebysidegear.com and include:

• your full name
• order #
• a video or photo of the faulty product (if applicable)

Please note that we do not offer warranty coverage for products without a valid proof of purchase.

  

Need more info? Reach out to us at hello@sidebysidegear.com
We're here to assist and promise a cheerful response within 24 hours! 🌟